How Can We Help?
Answers to common questions about our silver, gifting, shipping, and orders — and the quickest ways to reach us.
Frequently Asked
What is the difference between 'With Box' and 'Without Box'?
'With Box' adds our signature cushioned gift box — a soft-lined, jewellery-style presentation case, perfect for gifting — for ₹200 more. 'Without Box' ships safely in protective packaging.
Are pieces made to order or kept in stock?
Many of our pieces are handcrafted to order, while some are ready to ship. We confirm the delivery timeline for your specific piece on WhatsApp when you order.
Where do you ship, and what are the charges?
We ship across India and internationally. Charges and timelines depend on your location and the piece — message us on WhatsApp and we will share a quote.
How do I care for German silver?
Wipe with a soft, damp cloth and mild soap. Store in a cool, dry place away from direct sunlight. Use a non-abrasive silver polish occasionally to keep its shine.
Do you take custom, bulk or corporate orders?
Yes — weddings, festivals, and corporate gifting are our specialty. Message us on WhatsApp with your requirements and quantities for a personalised quote.
How can I track my order?
Once your order ships, you will receive a tracking link by email and WhatsApp. You can also view your orders any time from your account.
What if my piece arrives damaged?
Please message us on WhatsApp within 48 hours of delivery with photos, and we will make it right. Custom-made pieces are non-returnable unless damaged.
Still Have Questions?
We are here to help — reach us whichever way suits you best.
Chat with us
Fastest replies — message us for orders, questions, and custom requests.
Message on WhatsAppTrack your order
You will receive a live tracking link by email and WhatsApp as soon as your order ships. You can also view your orders any time in your account.
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